Terms of service

Welcome to Coolbaby Toys!
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing www.coolbaby.co.in, you agree to abide by these Terms. Please read them carefully.

1. Company Information

Coolbaby Toys is a brand owned by Unistar Technoplast Pvt. Ltd., headquartered at:
VK Tower, Sherpur, Focal Point Road, Opp. Springdale School, Kailash Nagar, Ludhiana, Punjab – 141010
📞 +91-82888 4992 ✉️ info@coolbaby.co.in

2. Product Information

All images, specifications, and descriptions are provided for general reference.
While we make every effort to ensure accuracy, minor variations in color, dimensions, or features may occur due to screen or manufacturing differences.

3. Orders & Pricing

  • Prices displayed on our website are inclusive of all applicable taxes.

  • Coolbaby Toys reserves the right to modify pricing, offers, or discounts without prior notice.

  • Orders are confirmed only after successful payment authorization or explicit confirmation in the case of COD.

  • In the event of typographical errors, incorrect pricing, or unavailability, we reserve the right to cancel or modify the order with full refund.

4. Payment

We accept multiple secure payment methods including Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD).
All online transactions are processed through encrypted payment gateways to ensure data safety.

5. Shipping & Delivery

  • Dispatch: within 1–3 business days.

  • Delivery: 4–7 business days (Metros) and 5–10 business days (Rest of India).

  • Prepaid orders are shipped free of cost; COD orders incur a ₹250 flat fee.

  • Tracking details are shared via email and/or SMS after dispatch.

  • Delivery times may vary due to courier delays, holidays, or natural circumstances.

6. Returns & Replacements

We follow a replacement-only policy.
Customers can request a replacement within 48 hours of delivery for manufacturing defects, transit damage, or incorrect item received.
Refer to our Return & Refund Policy for full details.

7. Intellectual Property

All website content — including text, images, videos, and product designs — is the intellectual property of Coolbaby Toys / Unistar Technoplast Pvt. Ltd. and cannot be copied or reproduced without written consent.

8. Limitation of Liability

Coolbaby Toys is not responsible for any indirect, incidental, or consequential damages arising from product misuse, negligence, or delays beyond our control.

9. Governing Law

These Terms are governed by the laws of India, with jurisdiction in Ludhiana, Punjab.

10. Contact Us

For questions, please reach out to:
📧 info@coolbaby.co.in 📞 +91-82888 4992