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Go to the shopFrequently Asked Questions (FAQs)
What percentage of the product is pre-assembled?
Our products are shipped with over 80% of the assembly completed.
Are there instructions or videos available for the remaining assembly?
Yes, we provide detailed instructions along with assembly videos to guide you through the remaining steps.
What are the key features and specifications of our products (battery life, speed, dimensions)?
Our products boast impressive features such as a battery by Amptek which has a 6 months warranty from its manufacturing, Maximum speed of 5km/hr, attractive lighting. Each model is designed to provide an exciting and safe ride for kids.
What safety features do your products have?
Our products are equipped with safety features including seat belts, anti-slip wheels etc.
How should customers maintain the products to ensure longevity?
To maintain your product’s longevity, we recommend avoiding over charging, avoiding rough use, and ensuring routine cleaning.
How can customers place an order?
Customers can place an order directly through our website by selecting their desired product and completing the checkout process.
What payment options are available?
We offer various payment options including credit/debit cards, net banking, UPI, Cash on Delivery etc.
How long does shipping take?
Order is dispatched within 2 days and delivery typically takes 4-10 working days depending on your location
Can customers track their orders?
Yes, customers will receive a tracking number via email once their order is shipped, allowing them to monitor the delivery status.
How can customers make a warranty claim?
To make a warranty claim, please contact our customer support team at info@coolbaby.co.in with proof of purchase, box opening video showing damage of the product within 48 hrs of delivery.
What is your return policy?
Our return policy allows returns or exchanges within 48 hours of receiving the product. The product must be in its original condition with all packaging intact. For more details, please refer to our Return Policy page.
